m-naira Agent is an independent retailer that goes through special training to provide the m-naira Mobile App service to its customers.

You can send money to anyone by selecting m-naira Agent who provides service nearby your receiver’s location.

Once you submit your request to the agent, Agent will receive PUSH and SMS regarding this request. The agent can either accept or decline that request. You as a user can also cancel this request or change agent for this request in case the agent has not accepted it.

On the other side, your receiver will receive a PIN via SMS. The receiver can show this PIN to the selected agent and agent than cash out to the receiver for this transaction.

Generate Request

STEPS:

  • Open m-naira App
  • Go to Send Money -> m-naira Agent Location
  • New screen will ask you to enter amount to send through m-naira App Agent.
  • Click on NEXT -> Screen will ask you to enter recipient (to whom you want to send money via Agent) number either select from contact list or enter it manually.
  • Click on NEXT -> Enter Recipient First Name, Last Name, Reason to transfer and select your receiver’s location(click on Map Icon besides Beneficially address field) to pick up Agent from there.
  • Click on SELECT AGENT -> App will show list of agents of m-naira app based on selected receiver’s location.
  • Select Agent from the list -> A detailed confirmation screen will open which includes Amount to Send, Recipient First Name, Last name, Mobile Number, Address, Selected Agent, Reason of transfer, convenience fee, total amount to pay and how much amount your receiver will receive.
  • Click on CONFIRM -> OTP will be sent to your registered number. In most cases, app will auto-detect OTP or enter OTP manually.
  • Click on NEXT -> If transaction is success, app will show success screen and send PUSH and SMS to the Agent, Agent can see list of requests received and sent and from received requests, agent can Accept or Decline. At the same time, the Receiver will receive SMS with the PIN. Now the receiver goes to that Agent and shows this PIN to the agent. The agent then CASH OUT this transaction by entering the receiver’s phone number and PIN. If entered details are verified, the agent can pay in cash to Receiver. Also if this flow has an error, the app will show error there and you can re-try from there.

Agent Request(Received)

STEPS:

  • Open m-naira App
  • Go to Settings -> My Agent Activity -> Select Agent Location Request(Received).
  • The screen will show all your received requests filtered by its status Pending, Accepted, Cancelled, and Confirmed.
  • Click on any pending request you want to Accept
  • The screen will show request detail and DECLINE REQUEST and ACCEPT REQUEST button on the bottom of the screen.
  • Click on ACCEPT REQUEST if you want to accept this request otherwise click on DECLINE REQUEST.

My Request to Agent Location(Sent)

You can view all the requests you sent via Agent locations.

STEPS:

  • Open m-naira App
  • Go to Settings -> My Request to Agent Location.
  • The screen will show all your sent requests filtered by its status Pending, Accepted, Cancelled, and Confirmed.
  • Click on any request you want to see in detail.
  • The screen will show request detail and CHANGE AGENT and CANCEL REQUEST button on bottom of the screen.
  • You can cancel this request by clicking on the CANCEL REQUEST button.
  • You can change the agent for this request if the agent has not accepted this request.

Cash Out for received Agent Location

You as an agent can cash out for all the received requests which you have accepted as an agent.

STEPS:

  • Open m-naira App
  • Go to Settings -> My Agent Activity -> Select Agent Location Request(Received).
  • The screen will show all your received requests filtered by its status Pending, Accepted, Cancelled and Confirmed.
  • Click on any received request you want to Cash Out.
  • The screen will show the COMPLETE REQUEST button at the bottom of the screen.
  • Click on COMPLETE REQUEST, enter PIN from the receiver and you are done.